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Legal Terms For Your Account

Our legal page puts account terms, privacy handling, cookie use, eligibility wording, and request channels in one place before you open your account.

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mb88my Legal Terms For Your Account
LEGAL CONTACT

Where To Send Legal Requests

Legal questions need a clear route, not a generic chat loop. Use the path that matches your request so we can locate your account record, check the relevant wallet entry, and reply with the right team. Include your registered mobile number or account ID where possible, but never send your password or full bank credentials.

Team online

Account records

Use live chat for time-sensitive account access issues, name mismatches, or wallet entries that need checking. Our team may ask for partial details only, then move sensitive matters to a safer channel.

Privacy requests

Send data access, correction, or deletion requests to [email protected] with a clear subject line. We may verify your identity before changing records, because account data affects wallet history and security checks.

Terms questions

If a clause is unclear, ask us before using the affected feature. We will explain the wording in plain language and point you to the exact section that applies to your account.

DATA HANDLING

How We Handle Legal Records

Legal handling is part of daily account work. We keep payment logs, device signals, cookie choices, support transcripts, and verification records only for purposes tied to account operation, fraud checks, dispute handling…

Account identity

We use the details you provide to match your account, wallet activity, and support history. If you ask for a change, we may request proof that the account belongs to you.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX entries are stored as transaction references, not as open access to your payment app. They help us trace deposits, withdrawals, refunds, and dispute checks.

Cookie choices

Cookies help keep sessions active, remember language settings, and detect unusual account access. You can adjust browser settings, though some account pages may require session cookies to work properly.

Security checks

We monitor login patterns, device changes, and repeated failed attempts to protect account access. If activity looks unusual, we may pause certain actions until verification is complete.

Retention periods

We keep records only as long as needed for account operation, legal duties, fraud checks, and dispute handling. When records are no longer needed, we remove or anonymise them where practical.

Change requests

You can ask us to correct account details, update contact data, or examine stored records. We check each request against security needs and local law before making changes.

Legal Answers Before You Join

These answers cover the legal points most likely to matter before you open or use an account. They explain access conditions, data rights, payment record handling, cookie use, account verification, and how to reach us when a term affects your account. Availability always depends on local law and applies where local law permits.

Access depends on local law and is available only where local law permits. You must provide accurate account details, keep login credentials private, and stop using the account if any legal restriction applies to you.

We collect details needed to create and manage your account, verify access, process wallet activity, respond to support requests, and protect the service. This may include contact details, device data, payment references, and support messages.

Those names may appear in wallet logs to match deposits, withdrawals, failed attempts, refunds, and disputes. We use transaction references for account checks and do not ask for your payment app password.

Yes, you can request corrections through [email protected] or live chat. We may verify your identity first, especially when the change affects wallet history, withdrawal checks, or account ownership records.

Cookies support login sessions, language choices, fraud checks, and site performance records. You can manage them through your browser, but blocking essential session cookies may prevent account pages from loading correctly.

Retention depends on the record type, legal duties, dispute needs, fraud prevention, and account operation. When a record is no longer required, we remove it or anonymise it where practical.

Contact [email protected] with your account ID, the issue, and any relevant transaction reference. Do not include passwords or full bank credentials. We will route the request to the team that handles that topic.

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